Refund & Return Policy

At Saibenjewelry, we carefully inspect and prepare every order before shipment. Please review our policy before completing your purchase.

Final Sale Policy

Unless otherwise required by applicable consumer protection laws, all purchases are final.

We do not accept returns or exchanges for reasons such as change of mind, personal preference, incorrect size selection, or simply no longer wanting the item.

Defective, Damaged, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is defective, damaged, or different from the item you ordered, please contact us at support@saibenjewelry.com as soon as possible.

Please include:

• Your order number
• A description of the issue
• Clear photos or videos showing the defect, damage, or incorrect item

After reviewing your claim, if the issue is confirmed, Saibenjewelry will issue a full refund of the purchase price to your original payment method.

We may request additional information or evidence when necessary to verify the issue.

Refunds

Approved refunds will be issued to the original payment method.

Once we process your refund, your bank or payment provider may require additional time to make the funds available in your account.

If you have not received an approved refund after 15 business days, please contact us at:

support@saibenjewelry.com

European Union Customers

For customers located in the European Union, nothing in this policy limits the consumer's statutory rights.

Where applicable, EU customers have a 14-day right of withdrawal for online purchases, beginning from the date the goods are received. Customers exercising this statutory right may return the goods in accordance with applicable EU consumer protection laws.

Certain statutory exceptions may apply.

Defective or non-conforming products are also covered by applicable statutory consumer rights and legal guarantees.

Canada Customers

For customers in Canada, this policy does not limit any rights or remedies that cannot legally be excluded under applicable federal or provincial law.

In particular, customers in Quebec retain the rights provided by the Quebec Consumer Protection Act and other applicable legislation.

Where a product is defective or does not conform to applicable legal requirements, we will provide the remedy required by applicable law.

United States Customers

For customers in the United States, this policy does not limit any rights or remedies provided by applicable federal or state law.

Unless otherwise required by applicable law or expressly stated in this policy, purchases are considered final and we do not accept returns for change of mind or personal preference.

Defective, damaged, incorrect, or non-conforming products will be handled in accordance with this policy and applicable law.

Contact Us

For questions regarding returns, refunds, defective products, damaged orders, or other order issues, please contact us:

Saibenjewelry
Email: support@saibenjewelry.com